IT Support Manager (Level 2)

FACT

  • Centurion, Gauteng
  • Permanent
  • Full-time
  • 16 days ago
Are you a tech-savvy leader with a passion for seamless IT operations and exceptional support delivery? We're looking for an experienced IT Support Manager (Level 2) to lead our IT support function and drive operational excellence.You’ll play a key role in troubleshooting complex technical issues, managing our Microsoft and Office 365 environments, and mentoring a dynamic IT support team. If you're proactive, solution-oriented, and a great communicator – we want to hear from you!? Key Responsibilities:
  • Deliver prompt and effective resolution to IT issues while maintaining high customer service standards.
  • Manage and lead the IT support team, handling escalations and offering expert-level support.
  • Administer and troubleshoot Microsoft environments including Windows, Office 365 (Exchange, Teams, SharePoint, OneDrive).
  • Oversee Office 365 security and compliance – user access, permissions, and data protection.
  • Develop and implement IT policies, processes, and best practices to improve support efficiency.
  • Monitor service desk performance, ensuring SLA and KPI targets are met.
  • Assist with network administration – including firewalls, VPNs, DNS, DHCP.
  • Lead system maintenance, patch management, and ensure IT security protocols are followed.
  • Drive IT projects such as migrations, upgrades, and new system rollouts.
  • Maintain accurate and up-to-date IT documentation – including asset registers and troubleshooting SOPs.
  • Experience with HPE and Cisco hardware/software is a must.
? Requirements:
  • 5+ years of overall IT support experience, with 3+ years at Level 2.
  • In-depth knowledge of Microsoft technologies – especially Windows and Office 365.
  • Experience in managing Office 365 environments and cloud solutions.
  • Solid grasp of networking protocols and infrastructure tools (TCP/IP, DNS, DHCP, VPNs, Firewalls).
  • Previous experience leading or managing an IT support/service desk team.
  • Strong analytical and troubleshooting skills.
  • Excellent communication and stakeholder engagement skills.
? What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities to grow and lead in a forward-thinking IT team.
  • Exposure to exciting projects and cutting-edge technology.
  • Competitive remuneration and benefits package.

FACT