Provide technical support to clients both telephonically and on-site. Assist in troubleshooting, diagnosing, and resolving technical issues, as well as supporting equipment testing and repairs within the technical department
Provide Technical support to clients over the counter and telephonically
Provide On site support where needed
Provide IT support for internal staff
Assist with repairing and maintaining the ICT infrastructure
Assist the testing and repair of equipment brought in by clients
Provide training to clients and Installers
Provide solutions to staff and installers
Assist with training department and counter sales where necessary
Experience:
2-4 years technical support experience
Electronic Security Products (CCTV, Access Control, Electric Fences, Gate & Garage Motors, Alarms, Intercoms and Solar)
