After Sales Technical Support

• Respond to support tickets, emails, or calls regarding product performance or technical faults.
• Diagnose hardware/Software issues on products such as routers, smart devices, appliances, and related electronics.
• Guide customers or resellers through troubleshooting steps, installations, and setup processes.

• Validate and process warranty claims in accordance with the company policies.
• Log RMAs (Return Merchandise Authorizations) and coordinate logistics for repairs and replacements.
• Liaise with service centres and vendors to track and manage repair outcomes.

• Relay customer feedback and technical insights to QA and product development teams.
• Ensure timely follow-ups and customer satisfaction after issue resolution.

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