Field Maintenance Technician (Water Treatment)

• Must have a tertiary qualification in a technical or water-related field, or relevant trade certification
• Minimum two years work experience, ideally in the water treatment or related industries will be required
• Knowledge of and experience in water treatment technologies, systems and principles would be a distinct advantage
• Good communication skills, with the ability to interface with internal and external stakeholders of all levels, are important
• Must have a valid drivers license and be willing and able to travel extensively within South Africa and occasionally into Africa
• Must be willing and able to work outside normal hours during breakdowns or service requirements
• The ability to manage own workload and plan all activities is essential for this role

• Providing field service and technical support to existing customers in the field of water treatment.
• Installing, repairing, upgrading, moving, and maintaining all onsite solutions designed and supplied to customers.
• Carrying out high quality site installations, site inspections, repairs, preventive maintenances or troubleshooting at customer site without supervision and within project timescales.
• Assisting dealer technicians in installing, commissioning, and troubleshooting faults.
• Carrying out, without supervision, corrective maintenance, within acceptable timescales, escalating any solution problems if required and maintaining ownership of the problems until the customer is satisfied.
• Attending to service calls and providing telephone support.
• Overseeing emergency corrective maintenance.
• Generating parts and service RFQs from end users or through dealerships.
• Leading company installation personnel on site when required.
• Providing feedback and reporting on any ongoing problems, including reliability or under performance to management.
• Completing and submitting the relevant reports and documentation for installations.
• Engaging with the end users and represent the company in a professional and positive manner.
• Providing input on product development needs and opportunities to the Sales Manager, Executive Director and OEM.
• Assisting the sales team in promoting and sale of upgrades and parallel projects on site.
• Identifying and implementing improvements that enhance customers interactions.
• Traveling in and around Sub Saharan Africa, including surrounding countries and international travel.

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