Team Leader - Pensions Administration

Rand Mutual

  • Parktown, Johannesburg
  • Permanent
  • Full-time
  • Just now
THE JOB AT A GLANCEAs the Team Leader – Pensions Administration, you will report into the Manager – Welfare and Pensions Management. You will oversee a team responsible for the accurate and efficient processing of statutory pension benefits under the Compensation for Occupational Injuries and Diseases Act (COIDA) and Value-Added Products pension benefits for injured workers, widows, and children. Your role ensures compliance with legislative requirements, delivers excellent customer service and supports the Manager - Welfare and Pensions management in operational efficiency.WHAT WILL YOU DO?Team Supervision & Workflow Management
  • Lead and mentor a team of pensions administrators
  • Assign tasks, monitor performance, and ensure deadlines are met
  • Conduct team meetings and training sessions to enhance compliance and service delivery.
Pension Administration Oversight
  • Ensure accurate processing of pension annuity payments (disability, widow, and child pensions)
  • Verify calculations and documentation before approvals
  • Resolve escalated queries from pensioners, employers, and medical service providers.
Compliance & Quality Control
  • Ensure adherence to COIDA regulations and internal policies
  • Conduct regular audits to minimise errors in pension payments
  • Maintain up-to-date knowledge of legislative changes affecting pensions.
Customer Service & Stakeholder Engagement
  • Handle complex pensioner inquiries and complaints
  • Liaise with pensioners, employers, and government bodies as needed
  • Ensure a high standard of service delivery to pension beneficiaries.
Reporting & Process Improvement
  • Generate performance reports on payment accuracy, turnaround times, and team productivity
  • Identify inefficiencies and propose improvements in pension administration processes
  • Assist the Welfare and Pensions Manager in implementing best practices.
WHAT WILL YOU GET IN RETURN?We offer great opportunities for personal and professional development in a stable company that is 130 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.Turnaround timeThe shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.Closing date: 15th September 2025Our Commitment to transformation:In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.WHAT YOU'LL BRING TO THE TABLE
  • Grade 12 qualification/Matric Certificate
  • RE1 (Regulatory Examination 1) Certificate
  • Bachelor’s degree in Finance, Accounting, Business Administration or related field
  • Minimum of 3 years’ experience in pensions administration, preferably under COIDA
  • Previous supervisory/team leadership experience is advantageous
  • Strong knowledge of COIDA and pension fund regulations
  • Leadership & people management – ability to motivate and guide a team
  • Financial acumen – understanding of annuity payments and payroll systems
  • Problem-solving – ability to resolve complex pension-related issues
  • Communication skills – clear and professional interactions with stakeholders
  • Attention to detail – ensuring accuracy in pension calculations and records.

Rand Mutual