Front Office Supervisor / Guest Services Supervisor / Shift Leader

• Accurately and efficiently manage all administrative duties of the Front Office.
• Ensure excellent customer service levels are maintained across systems, loyalty programmes, reservations, and forward bookings.
• Build and maintain a positive work environment where staff are fully trained, supportive of each other, and competent.
• Work independently or as part of a team to deliver high-quality service standards.

• Matric (NQF 4) or equivalent.
• Good numeracy, verbal, and written English skills (NQF 4).
• Diploma in Hotel / Tourism Management or equivalent.
• At least 2 years’ experience as a receptionist or in a front office role.

• Be part of a supportive and professional team in a leading hospitality and gaming environment.
• Opportunities for career growth and development.

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