Senior Desktop and Office 365 Engineer

• Manage and resolve client support tickets via email or phone.
• Configure client software, email accounts, and troubleshoot related issues.
• Maintain and troubleshoot Office 365 portal and Exchange.
• Conduct regular patch management, hardware support, and antivirus updates via RMM tools.

• A 2 or 3-year Diploma in IT support services, or
• A+ and N+ certifications.
• If you have additional certifications or qualifications, let us know, as we value a well-rounded technical foundation.

• 4–5 years in a similar Support or Engineering role.
• Strong hands-on experience with Office 365:
• User management (Azure AD sync or cloud).
• Exchange and mailbox troubleshooting.
• Spam filtering, mail tracing, and DNS management.

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