Digital Trust Program Specialist

• Serve as the local sponsor for SGS's digital trust portfolio, leading business development and accountable for technical and commercial activities in respective affiliates.
• Align local strategies with global digital trust initiatives, maintaining effective communication and collaboration between the global team and local affiliates.
• Ensure proper implementation of processes and procedures related to digital trust, such as information security, AI, and privacy.
• Guide local affiliates in delivering services aligned with global standards and operational efficiencies.
• Oversee the selection and qualification of local digital trust resources (auditors, specialized sales, etc…), collaborating with global technical leadership to ensure adherence to SGS standards and practices.
• Ensure proper induction, support, promotion, and ongoing development of personnel involved in digital trust assurance activities is in place.
• Serve as the focal point of contact in the affiliate for technical and commercial queries related to digital trust, escalating complex issues to the global team.
• Foster strong relationships with scheme owners, local organizations, and other entities for advocacy, representing SGS in relevant committees and contexts.
• Oversee the Digital Trust (DT) pipeline, ensuring a robust and sustainable stream of projects and initiatives that align with strategic goals.
• Develop partnerships to enhance the value and reach of SGS's digital trust services.
• Maintain a positive customer experience by ensuring effective response to feedback and driving service improvements.
• In accordance with the Global team, devise a commercial strategy and business plan to grow global products.
• Be accountable for delivering the commercial plan to achieve aggressive growth targets and maintain high levels of profitability.
• Cultivate a deep understanding of customer and market needs and maintain a pulse on competitive activities within the digital trust domain.
• Lead sales, marketing, business development, and account management activities, including direct sales initiatives, events, and collaborations with international sales and account managers.
• Actively contribute to the strategic planning for digital trust services, focusing on themes such as Information Security, Trustworthiness of Digital, Trustworthiness of AI, Privacy Management, and Sustainable Technology.
• Lead market analysis efforts to benchmark SGS's services against industry standards and ensure leadership in the digital trust domain.
• Establish a continuous improvement framework for digital trust services, encouraging innovation and adaptation to market demands and technological advancements.
• Develop and coordinate internal training programs to elevate the organization's competencies in digital trust themes.
• Formulate and execute strategies to integrate digital trust into every customer conversation, empowering affiliates and fostering a culture of digital trust awareness.
• Perform quality controls and monitor Key Performance Indicators (KPIs) to ensure consistent, high-quality, and compliant output according to requirements.
• Coordinate corrective action implementation to improve systems.
• Prepare monthly business commentary reports, status reports of service delivery and execution.
• Implementation of and compliance with the SGS Management System requirements.
• Work closely with operations and support services (Operations, Sales, KAM, HR, Finance, IT, Procurement).
• Keep abreast of changes to standards, management systems, procedures and communicate changes effectively.
• Provide technical support in new business development.
• Identify opportunities that will support the business's strategy and the active promotion of SGS services.
• Achieve set KPI's.
• Maintain Lead Auditor status and qualifications in one or more certification standards.
• Business travel.
• Client liaison.
• Other reasonable miscellaneous duties assigned to you by your Manager.

• Matric (Grade 12)
• Tertiary qualification in relevant field (e.g. information Technology).

• 5 yrs. experience in information security.
• 5 yrs. experience working in industry, implementing information security.
• Management systems certification lead auditing experience preferred.
• Successful completion of a recognized Lead Auditor Management Systems course.
• Relevant technical training and successful completion of courses in ISO 27001 management systems.
• Extensive knowledge of regulatory standards and country legal frameworks.
• 5 years Sales or business development experience.
• Experience in customer service and liaison.
• Excellent computer literacy.
• Excellent English communication: Speaking, reading, writing.
• Able to interact with all levels of management, suppliers, and clients.
• Communication skills - Effective verbal and written communication to convey information, collaborate with teams, and interact with stakeholders.
• Organizational skills - Excellent organizational skills for managing tasks, coordinating resources, and ensuring compliance within the organization.
• Problem solving - Strong problem-solving abilities to analyse complex situations, identify issues, and develop effective solutions. Applies judgment and acts according to the SGS standards of ethics and integrity.
• Analytical thinking - The ability to think analytically for interpreting data, identifying trends, and making data-driven decisions to improve set KPI's and standards.
• Attention to detail - Having a keen eye for detail to identify potential system non-conformances, mitigate risks, and maintain quality standards.
• Collaboration - Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders to achieve operational goals.
• Time management.
• Leadership.
• Ability to make complex decisions timeously.
• A leader with the capability to influence and guide teams at various organizational levels.

• Travel
• Passport
• Valid driver's license
• South African citizen or valid working permit

SGS