Debtors Clerk
- Cape Town, Western Cape
- Permanent
- Full-time
- Be part of a rapidly growing business with a start-up energy and retail excellence
- Gain exposure to multi-currency and multi-platform financial operations
- Engage directly with customers and contribute to a sustainable financial ecosystem
- Work in a culture that values initiative, precision, and high standards
- At least 5 years of debtors/accounts receivable experience, ideally in retail
- A finance diploma or relevant certification
- Proficiency in Excel and ERP systems (Odoo is a plus)
- Strong customer service and reconciliation skills
- Take full ownership of the debtors book across wholesale, online, and e-commerce platforms.
- Monitor the aging of accounts and prepare detailed reports for the Finance Manager.
- Follow up on overdue accounts to ensure timely collections.
- Reconcile customer accounts regularly, ensuring accuracy and completeness.
- Allocate payments accurately across multiple banking platforms in a timely manner.
- Investigate and resolve discrepancies or queries relating to payments and account balances.
- Process and issue credit notes for returns across online and e-commerce channels.
- Verify all customer returns and ensure they are accurately reflected in account statements.
- Manage the credit note process to ensure account integrity.
- Build and maintain positive relationships with customers across all sales channels.
- Address payment delays proactively and negotiate resolutions where necessary.
- Serve as the first point of contact for account-related queries.
- Work closely with the Finance Manager and finance team to align priorities.
- Prepare regular debtors performance reports, highlighting trends and risks.
- Support audit processes with required documentation and account data.
- Ensure all activities comply with internal policies and relevant financial regulations.
- Identify and implement process improvements within the debtors function.
- Maintain high standards of operational efficiency and accuracy.