Customer Service Associate – French (Sports Betting) – Market related salary – Cape Town, South Africa
Language Recruiters
- Cape Town, Western Cape
- Permanent
- Full-time
- French Language Support:
- Provide exceptional customer service in French through various channels, including email, chat, and phone.
- Assist French-speaking customers with inquiries, account-related issues, and provide information about our sports betting services.
- Product Knowledge:
- Become an expert in our sports betting platform, understanding features, promotions, and ensuring accurate information is provided to customers.
- Stay up-to-date with the latest sports events and odds to assist customers effectively.
- Problem Resolution:
- Investigate and resolve customer issues promptly, ensuring a positive resolution for all parties involved.
- Collaborate with other departments to escalate and resolve complex cases
- Communication:
- Maintain clear and effective communication with customers, delivering information in a professional and friendly manner.
- Collaborate with the broader customer service team to share insights and improve overall service quality.
- Compliance:
- Adhere to company policies, guidelines, and industry regulations to ensure a secure and fair gaming environment for customers.
- Fluent in both written and spoken French.
- Excellent communication skills in English.
- Previous customer service experience, preferably in the gaming or sports betting industry.
- Strong problem-solving abilities and attention to detail.
- Enthusiastic about sports and knowledgeable about various sports events.
- Competitive salary and benefits package.
- Opportunities for career growth within a rapidly expanding industry.
- Fun and dynamic work environment with a passionate team.
- Training provided to ensure familiarity with our sports betting platform.