Sportsbook Customer Care Specialist (French) – Market related salary – Cape Town, South Africa
Language Recruiters
- Cape Town, Western Cape
- Permanent
- Full-time
- French Language Support:
- Provide exceptional customer support in French through various channels, including chat, email, and phone.
- Assist French-speaking customers with account-related inquiries, betting assistance, and general support.
- Product Knowledge:
- Develop expertise in our sportsbook platform, staying informed about the latest features, promotions, and betting options.
- Stay up-to-date with sports events, odds, and industry trends to provide insightful assistance to customers.
- Issue Resolution:
- Investigate and resolve customer concerns promptly, ensuring a positive and efficient resolution.
- Collaborate with other departments to escalate and resolve complex issues.
- Communication:
- Maintain clear and professional communication with customers, ensuring a positive and engaging experience.
- Collaborate with colleagues to share insights and contribute to continuous improvement in service delivery.
- Compliance:
- Adhere to company policies, guidelines, and regulatory requirements to ensure a secure and fair gaming environment.
- Fluent in both written and spoken French.
- Strong communication skills in English.
- Previous experience in customer care, preferably in the gaming or sports betting industry.
- Enthusiastic about sports with a solid understanding of various sports events and betting terminology.
- Exceptional problem-solving skills and attention to detail.
- Competitive salary and benefits package.
- Opportunities for career advancement within a leading operator in the gaming industry.
- Collaborative and dynamic work environment with a team of passionate professionals.
- Comprehensive training provided to familiarize yourself with our cutting-edge sportsbook platform.