French Customer Support Agent – (Sportsbook) – Market Related – Cape Town , South Africa
Language Recruiters
- Cape Town, Western Cape
- Permanent
- Full-time
- Provide telephonic and e-mail service and support to customers placing online sports bets.
- Offer advice to customers engaging in online sports betting.
- Respond to technical and/or account-related queries raised by customers.
- Conduct research using available resources, such as sports shows on television, to adequately respond to queries.
- Collaborate with other departments (e.g., trading; finance) to ensure prompt resolution of customer queries.
- Escalate complex queries to the line manager.
- Deliver prepared scripts to welcome new customers, explaining promotions, and detailing the onboarding process requirements.
- Accurately onboard new customers by opening betting accounts.
- Follow up on outstanding FICA documents to facilitate successful customer onboarding, verify proof of payment from customers, and credit customers' online accounts accordingly.
- Process deposits to customers' online accounts.
- Fluent in French (Native)
- Matric (High School Diploma)
- Minimum of 2 - 3 years' experience in call centers (essential)
- Minimum of 2 years' experience in a sportsbook/casino environment (preferred)
- Availability for shift work
- Strong understanding of customer service principles and practices
- Knowledge of the rules of a wide variety of sports
- Understanding of odds and betting
- Fully computer literate