Operations Manager

• Grade 12/ Matric
• Diploma/Degree or studying towards a diploma/degree in Logistics.
• 10-15 years working experience in a vehicle logistics and/or yard management environment.
• Effective management of staff (over 80 employees at 1 site)
• Effective utilisation of resources to run lean operations.
• Some technical fitment knowledge will be advantageous.
• Proven understanding of effectively utilising system solutions to successfully run operations.
• Must have sound computer knowledge and applications at an advance level (Full MS Office Suite, Supply Chain Management Systems, Yard Management Systems).

• Ensure proper planning to maintain stable and productive operations within the external operations specifically but not limited to PDI, Preservation and on wheels.
• Ensure preservation is completed according to daily capacity in all external yards.
• Ensure KPI tracking is updated and sent to customer daily in line with tracking and billing requirements.
• Manage on wheels movement daily to all respective yards.
• Ensure accurate and 100% billing linked to all business units.
• Ensure all operational requirements are met as per customer requirements and planned KPI completed as per customer requirement.
• Highlight all deviations to customer and focus on continuous change to effectively plan and communicate change point to all relevant role players within operations.
• Monitor, lead and guide supervisors, subordinates and to ensure optimal operations.
• Partake in all safety walks, meetings as per company and customer requirements.
• Develop process flows to maintain streamlined operations.
• Monitor hourly operational stats in line with plan and KPI.

• Work closely with systems administrator to ensure system is functioning and meets the operational requirements.
• Develop and implement manual processes to run operations in an event of downtime on the V-Motion or Clients systems.

• Ensure that all Supervisors and Team Leaders have the correct knowledge, understanding and skill level required to perform their job functions efficiently and effectively.
• Effective implementation of processes and procedures within operations.
• Ensure all SOPs are updated and a live working document in line with processes.
• Ensure that overtime is monitored and allocated evenly to ensure compliance with legislation and still meet customers' requirements.
• Effective planning of resources to streamlined operations at planned 95 percent efficiency.

• Manage the budgets aligned to each contract in relation to damages. Focus on cost reduction.
• Manage the damage KPI and report as per SLA.

• Ensure entire fleet linked contract specific is maintained and operational.

• Maintain and report on Key Performance Indicators for PDI, Preservation and Convoy as required by the customer and company.

• Ensure all employees are trained in accordance with the standard level required to support customer requirements and understand all safety requirements within the operations.
• Safety first mindset in everyday operations and focus on LTI's.
• Ensure all Accident/Incidents are investigated and key focus on prevention of reoccurrence.
• Strong focus on Work Habits and Job Observations to reduce risks to Team Member.
• Ensure 5S principles applied in workplace.

• Escalate any quality related issues to relevant Client and Company role-players.
• Conduct regular audits on staff to ensure yard standard quality is maintained.
• Ensure 100% accurate Scanning activities on company systems.
• Monitor Exception Reports and update company systems with deviations.

• Ensure the department runs optimally to prevent dwelling and aging of stock and escalate any deviations.
• Ensure effective hand over are done and distributed with accurate information by close of business daily.

• Monitor wage, overtime and ad hoc cost and ensure all costs are in line with budget.
• Escalate any deviations to Regional Operations Manager.

• Ensure that Team Leaders has the correct and sufficient resources for the team to achieve the daily targets as planned.
• Plan daily Shift requirements and ensure that staff are effectively utilised in all areas of Operations. Ensure company property is monitored and controlled daily.
• Lead, motivate employees to ensure productive workforce.
• Ensure adherence to all rules, regulations, take appropriate corrective disciplinary action where necessary.
• Ensure all employees comply with SHEQ rules and regulations.
• Ensure all OS are skilled and trained in accordance with Operational Requirement before utilisation in operations.
• Ensure supervision in adherence to ISO 9001, 14001 and 18001 standards.

• Support company and customer drives for continuous improvement in operations.
• Support the effective implementation of day-to-day ad-hoc customer requirements by effective planning and communication with follow up.
• Work on reduction of accidents/damages; closely work with the Damage coordinator.
• Work with Senior Supervisors to develop and implement corresponding Work Instructions and SOPs to support Operations.
• Work closely with SHEQ to maintain ISO9001:2008 and ISO14000 accreditations

• Pro-active
• Communication, organisational, leadership and interpersonal skills
• Analytical ability
• Methodical and Process Orientation
• Results Driven
• Self-Management, People Management and Visual Management
• Customer focus

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