Job SummaryOur client in the Retail Industry is currently looking to employ a Store Manager, based in East London/Mthatha.Requirements:Matric / Grade 12.Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).Minimum of 5 years' experience in Retail Store Management.Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.Strong leadership, financial management, and people management skills.Excellent customer service orientation and ability to drive sales.Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).Responsibilities:Financial Management:Assist with budget preparation and management within the store.Allocate store funds and define financial objectives.Maintain financial and statistical records.Oversee all banking functions and ensure effective cash management.Optimise store profitability and control expenses within budget.Stock and Inventory Management:Manage all aspects of store inventory, including ordering, monitoring, and reporting.Conduct and oversee bi-annual stock takes.Control shrinkage and ensure correct stock levels.Investigate and resolve negative GP values and dormant stock issues.Ensure stock in storage locations balances with system records.Monitor goods in transit and out-of-stock levels daily.Sales and Merchandising:Ensure the store achieves sales targets across all departments.Coordinate and implement promotional activities.Monitor competitor activity and market trends.Maintain outstanding store condition and visual merchandising standards.Plan and implement store layout to maximise sales and customer experience.Customer Service:Deliver above-expectation customer service at all times.Resolve customer queries and complaints efficiently.Ensure loyalty programmes and customer request systems are actioned.Drive new loyalty signups continuously.Team Management:Lead, train, mentor, and develop the store workforce.Manage performance reviews, personal development plans, and succession planning.Oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs).Manage and utilise workforce management systems effectively.Build and maintain strong employee relations.General:Ensure housekeeping, safety, and hygiene standards are maintained.Adhere to policies, SOPs, and company regulations.Ensure compliance with health and safety requirements.Uphold professional appearance and conduct at all times.Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.HeadhuntersRecruiter
