Reservations and Revenue Manager
- Stellenbosch, Western Cape
- Permanent
- Full-time
- Grade 12 and relevant tertiary qualification, with 3+ years Reservations Manager experience (within the luxury/5* environment strongly preferred).
- Strong leadership, communication, and people management skills.
- Proficiency in hotel booking systems (e.g., Protel Air or similar), as well as experienced in MS Office and Excel.
- Knowledge of revenue management principles and systems.
- Exceptional attention to detail and organisational abilities.
- Guest-focused with excellent interpersonal skills.
- Ability to work under pressure in a fast-paced luxury environment.
- Availability to work within opening hours (e.g. public holidays, weekends as required).
- Manage and lead the reservations team, providing coaching, training, and motivation.
- Oversee all aspects of the reservations process, ensuring a seamless guest experience from
- Handle VIP bookings, special requests, and problem solving with professionalism.
- Managing all incoming emails, phone calls and messages as required and ensure all guests
This is a live-out position.For more information please contact:Lara Wessels