Workshop Supervisor

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 1 month ago
To coordinate and direct the services department mechanics for maximum efficiency and productivity while overseeing all service repair work to ensure the highest quality of customer service.Qualifications:
  • Grade 12
  • Artisan (Trade tested)
Experience:
  • 3 years’ demonstrated experience as a Mechanic in a manufacturing or mining environment
  • 2 years’ demonstrated experience in people management
Duties • Management aspect
o Prepare, supervise and control workshop activities, including the scheduling of work in the service department.
o Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair
o Ensure that Mechanics and Assistants are using their time effectively and efficiently
  • Maintaining customer service:
o Ensuring the availability of resources, in order to meet customer’s requests
o Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time
o Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard
o Check and inspect that all tools are available and maintained in the correct place and that all equipment is in suitable working condition
  • Administration:
o Administers stocks and continuous stock availability by ensuring that paperwork such as store stock are up to date and reconciled
o Ensures that all administration, documents, storage of information are kept according to BME standards
  • Compliance:
o Performs investigations and conducts checks in the Workshop to ensure that risks are identified, and necessary risk management is conducted to eliminate or minimize threats to SHERQ
o Ensures that the staff working at the sites meets all the statutory, legal and BME SHERQ requirements.
o Ensures all employees complies with Housekeeping dutiesJob Competencies:
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
  • Critical Thinking
  • Project management skills
  • Quality management skills
  • Proficiency in MS Office (Word, Excel and PowerPoint)
  • Numerical skills
  • Attention to detail
  • Strong communication/interpersonal skills
  • Report-writing abilities
  • Budgeting and business planning skills
  • Proven fault finding and trouble shooting skills.
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