Meetings & Events Manager
- Bantry Bay, Cape Town
- Permanent
- Full-time
Operations & Event Execution: Oversee the planning, coordination, and flawless execution of all events. Ensure accurate Banquet Event Orders (BEOs), conduct site inspections, and maintain high standards of service, safety, and cleanliness.
Leadership & Team Management: Lead, coach, and inspire the M&E team. Manage recruitment, onboarding, training, and performance. Foster a high-performance culture with accountability, professionalism, and service excellence.
Guest Experience & Communication: Serve as the primary client liaison, ensuring guest needs are anticipated and exceeded. Monitor feedback and implement improvements to deliver memorable experiences that encourage repeat business.
Quality & Compliance: Ensure all events comply with brand standards, health & safety regulations, and internal procedures. Collaborate across departments for seamless event delivery.
Financial & IT Responsibilities: Plan budgets, track departmental financial performance, and ensure cost-effective, profitable events. Manage all Opera system entries, invoicing, payments, and vendor processes. Champion technology and IT tools to streamline operations and improve efficiency.Requirements:Grade 12
Degree or diploma in hospitality management (or related field) advantageous
Minimum 3 years' experience in meetings, events, or banquet management
Proven commercial acumen and ability to drive revenue growth
Strong leadership, organisational, and interpersonal skills
Excellent client service orientation and communication skills
Proficiency in MS Office, Opera PMS and event management systems
Must hold a valid South African ID
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