Customer Service Manager

South Africa
Permanent
Full-time

1 day ago
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Customer Service ManagerLocation: RemoteJob OverviewRemote Recruitment is seeking an enthusiastic and experienced Customer Service Manager to lead our customer support team. In this pivotal role, you will be responsible for developing and implementing strategies to improve customer satisfaction, streamline processes, and ensure a high standard of service delivery.Your leadership will be key in fostering a customer-centric culture and implementing best practices that enhance our clients' experience.RequirementsKey Responsibilities

Oversee the daily operations of the customer service department, ensuring high-quality service and support are provided.
Develop and implement customer service policies and procedures that enhance service delivery.
Lead, mentor, and train customer service representatives to achieve optimum performance.
Monitor and analyze customer feedback and service metrics to identify areas for improvement.
Handle escalated customer complaints and ensure swift resolution.
Collaborate with other departments to ensure a holistic customer experience.
Stay up-to-date with industry trends, tools, and best practices in customer service.

Requirements

3+ years of experience in customer service management or a similar role.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Proficient in customer service software, CRM systems, and MS Office applications.
Ability to analyze data and trends to make informed decisions.
Demonstrated problem-solving abilities and strong attention to detail.
A bachelor’s degree in Business Administration, Communication, or a related field is preferred.

Benefits

Work From Home
Training & Development
Performance Bonus

Remote Recruitment