Service Delivery and Project Manager (CPT)

• Managing project deliverables together with team leads.
• Managing escalations from clients within the relevant technical work groups.
• Working closely with the company director and team leads to ensure operational tasks are completed and communicated to the relevant stakeholders.
• Partner with team leads to manage quality, time and scope of deliverables whilst tracking progress and velocity.
• Be a key contributor to the overall project delivery schedule in conjunction with the lead technicians/department managers.
• Cooperating with Engineering teams to define and maintain estimates and plans, track progress and manage project issues, risks and opportunities.
• Organise and lead regular correspondence to keep all stakeholders informed about project progress, issues, and resolutions.
• Administrative sales support in the form of contract administration.

• Experience implementing and managing workstreams.
• Good organisational skills with experience using software platforms for Project Management.
• Ability to alternate between client liaison and operational delivery.
• Computer literacy and proficiency in quoting and costing systems.

• Undergraduate degree.
• +3 years of work experience in a relevant field.
• Proficient in project management tools and methodologies.

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