Job DescriptionOverview:Business Process and Automation Specialist takes ownership of identifying, designing, and implementing process optimization strategies to drive measurable improvements. This role requires a proactive, solutions-driven professional who will work with minimal guidance, leading process improvement efforts that enhance operational efficiency, automation, and scalability.Key Responsibilities:Lead the digitisation and scaling of operational processes and systems within the 5-Year Digital Transformation RoadmapTake ownership of identifying, analysing, and recommending scalable solutions while ensuring theyalign with long-term business objectives.Identify risks, dependencies, and opportunities for accelerating transformation efforts.Own and Drive Process Optimisation and ScalabilityAnalyse and identify inefficiencies in operational processes.Design, recommend, and implement scalable solutions that align with long-term business goals.Drive continuous improvements in lead handling, process efficiency and automation, and enhancedquery resolution and customer experience within contact centre.Lead Technology Evaluation and Vendor SelectionWork with the solutions analyst with vendor evaluations and selections, ensuring that technologyaligns with digital strategy.Collaborate with Softsure, IT, Data and business units to integrate automation tools effectively.Ensuring future-proof, scalable technology adoption by operational teamsPerformance Monitoring and Continuous Optimisation:Develop and implement key performance tracking mechanisms for all workflow improvements.Continuously refine processes based on data-driven insights.Data Flow and AutomationLead the identification and implementation of automation opportunities across operationaldepartments.Collaborate with AI specialists to implement intelligent automation solutions.Monitor data flows, and identify inefficiencies, and optimisation opportunities.Drive Process Reengineering and Cross-Functional CollaborationContinuously engage with stakeholders to identify pain points and implement solutions.Take the lead in workflow redesign to enhance operational efficiency.Ensure alignment between automation efforts and company-wide objectives.Requirements:· Min 2 years’ experience in process enhancement or automation role.· Formal qualification in Industrial Engineering, Information Systems, Computer Science, Business Management or equivalent.· Strong problem-solving capabilities.
