Service Delivery Specialist (IT)
- Centurion, Gauteng
- Permanent
- Full-time
- Technology Infrastructure Management: Ensure that IT systems, infrastructure, and data are available and effectively managed to support the evolving needs of the business.
- Continuous System Improvement: Oversee the maintenance, upgrades, and monitoring of all technology systems to maintain optimal performance and security.
- Service Desk Management: Lead the ongoing improvement of the Service function, ensuring SLAs with solution partners are met and exceeded.
- Adopt New Technologies: Collaborate with IT teams to evaluate and integrate new technologies that support business growth and operational efficiency.
- Feedback and Quality Management: Gather customer feedback, identify areas of improvement, and implement enhanced processes to drive service quality and customer satisfaction.
- Client and Stakeholder Management
- Project and Process Management
- Incident and Problem Management
- Service Management
- Bachelor’s Degree in IT or Information systems or Business management
- 7 Years' experience in a similar role
- Experience or familiarity with process management and/or continuous improvement.
- Strong analytical and quantitative skills
- Experience on statistical and/or data management tools
- Strong understanding of IT systems, infrastructure, solution architecture, and emerging technologies, with the ability to bridge business and technology perspectives
- Understanding of business processes & policies
- Excellent report writing, financial acumen, and operational knowledge