General Management Couple- Luxury Lodge Group
- Stellenbosch, Western Cape
- Permanent
- Full-time
As seasoned operations professionals in luxury hospitality, you will oversee the day-to-day functioning of the lodge, ensuring that every detail reflects the highest standards of excellence and sophistication. Your strategic vision, operational expertise, and commitment to guest satisfaction will be instrumental in maintaining the lodges reputation for unparalleled service and elegance.Key Responsibilities Operational Management:
Oversee the full spectrum of lodge operations in partnership with Ops Management Team
Manage budgets, monitor financial performance, and implement strategies to enhance profitability
Prepare and present operational reports, including occupancy, revenue, and cost analysis
Resolve operational challenges efficiently, including leading Annual Union Negotiations
Champion eco-conscious practices such as water conservation, waste reduction, and energy efficiency
Champion a guest-centric culture, ensuring every interaction is memorable and personalized
Continuously elevate the lodges hospitality offering through innovation and attention to detail
Strategic Planning:
Develop and execute operational strategies aligned with the lodges luxury positioning and group objectives
Collaborate with senior leadership to shape long-term goals and drive continuous improvement
Support the broader vision of the group as directed by the General Manager of Operations
Resource Management:
Oversee the effective allocation of staff, equipment, and financial resources
Ensure optimal resource utilization to maintain high service standards while controlling costs
Process Optimization:
Continuously evaluate and refine operational workflows to improve efficiency and guest satisfaction
Implement innovative practices to streamline service delivery and enhance productivity
Supply Chain Management:
Manage procurement and logistics to ensure the timely delivery of goods and services
Build strong relationships with suppliers and mitigate risks in the supply chain
Team Leadership:
Lead, train, and inspire a high-performing team across all departments
Foster a culture of excellence, collaboration, and accountability
Promote staff development and maintain high morale through effective leadership
Quality Control:
Enforce rigorous quality standards across all guest touchpoints
Monitor service delivery and implement corrective actions where necessary
Drive the lodges quality plan and ensure consistent implementation of brand standards
Risk Management:
Identify potential risks and implement mitigation strategies
Develop contingency plans to ensure operational continuity during disruptions
Technology Integration:
Leverage technology to enhance operational efficiency and guest experience
Stay current with hospitality tech trends and integrate relevant tools into daily operations
Communication and Collaboration:
Ensure seamless communication across departments and with Head Office
Collaborate with cross-functional teams to align operations with strategic goals
Minimum Experience & Requirements
- Matric minimum
- Minimum 5-year General Management experience in Hospitality Industry with proven track record within a Luxury Lodge environment
- Formal Hospitality Degree/Diploma preferable
- Excellent communication, customer service & organisation skills, possessing a good command of the English language
- Strong leadership, communication, problem-solving, and organizational skills, along with financial acumen and a customer-centric approach to ensure smooth operations and guest satisfaction.
- Able to multitask and deliver in accordance with company standards.
- Ability to handle pressure, and addressing and resolving conflicts professionally and efficiently if required
- Valid RSA ID
- Valid Drivers License and Own Vehicle Required
- Knowledge of Game Reserve Operations is required, and one should understand luxury safari operations to ensure the implementation and delivery of luxury standards required at our properties
- Dynamic self-starter
- Personality profile to match relevant skills
- Well presented
- Excellent verbal and written communication skills
- Team player with high level of dedication
- Good negotiation skills
- Proficient in MS Word, Excel and PowerPoint
- Knowledge of OPERA Cloud Systems beneficial, or similar Property Management System
Management
Salary
A highly competitive, market-related package will be discussed during interviews or upon request.
The package includes a Provident fund of which the company contributes 5%.
Medical Aid is available as part of the COST TO COMPANY package.
Apply
Please submit your letter of motivation and CVs by close of business on 15 August 2025.
Note: Candidates must be willing and able to travel to Bryanston, Johannesburg for interviews if required. Due to the lodges remote location, we are unable to accommodate candidates with pets or young children.
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