General Management Couple

• Oversee all lodge departments, ensuring daily operations meet luxury hospitality standards
• Monitor financial performance, manage budgets, and drive cost-efficiency
• Resolve challenges and maintain smooth operations, including union engagement when required
• Champion environmental and sustainable practices across all operations
• Consistently deliver personalised guest experiences and ensure a warm, welcoming lodge culture

• Align operational strategies with long-term group objectives
• Collaborate with group operations leadership on lodge vision and innovation
• Drive continuous improvement across guest services and operational workflows

• Oversee allocation of staff and resources to maintain optimal service standards
• Manage supplier relationships and ensure timely procurement of goods and services

• Lead, motivate, and inspire a high-performing lodge team
• Foster a culture of excellence, training, and accountability
• Conduct performance management and succession planning where applicable

• Uphold brand standards through ongoing quality control
• Monitor guest feedback and implement service improvements
• Ensure seamless communication between departments and with Head Office

• Integrate relevant hospitality technologies to streamline operations
• Implement contingency plans and ensure operational readiness for unforeseen events

• Matric certificate (essential)
• Minimum 5 years General Management experience in a luxury lodge or high-end hospitality environment
• Formal hospitality degree/diploma preferred
• Excellent communication, interpersonal, and organisational skills
• Financial literacy and experience managing budgets and operational reporting
• Strong leadership and problem-solving abilities, with a guest-centric approach
• Ability to multitask and operate effectively under pressure
• Valid RSA ID and drivers license
• Own reliable vehicle
• In-depth knowledge of luxury safari lodge operations and game reserve dynamics
• Professional appearance and confident, dynamic personality
• Proficient in MS Word, Excel, and PowerPoint
• Experience with OPERA Cloud or similar Property Management Systems beneficial

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