Information Technology Manager

JOB ROLE REQUIREMENTS QUALIFICATIONS

EXPERIENCE

5 Years in IT Management
Experience in dealing with teams within a geographical and technical complex environment
Work experience within the retail and manufacturing environment (desirable) would be an

advantageKNOWLEDGE REQUIRED

Strong organizational and interpersonal skills
Strong project management skills
Ability to conduct research into issues and products as required
Ability to make fast and logical decisions
Ability to handle constantly changing flow of requests, multitask during busy times and remain

productive during slow times

Take ownership and responsibility of issues from start through to successful resolution
Understanding of Active Directory
Hands-on experience with computer networks, network administration and network installations
Ability to manage personnel and the ability to work with or without direct supervision
Friendly presence, helpful attitude, and ability to work in a team environment

SKILLS REQUIRED

hardware/software systemsJOB ACTIVITIES
1. Role-Specific Strategy:

Assist and involved in IT strategy development
Actively implement IT strategy Architecture:
Ensure alignment with the overall IT strategy
Manage the environmental changes
Own the IT architecture: Application, Infrastructure, and Information Governance
Compliance
Setting and enforcement of policies and procedures
Change management
ITIL and best-practice alignment
Audit engagement Business Systems
Troubleshooting
Operational excellence
Liaise with user community and application owners around performance and variation

requests

modifications to the supporting infrastructure company wide

Implement network security at the corporate level as established by corporate Security

Director

Telephony o Printer and Telephony Service Providers
Service Desk (Mostly EOH, Matrix and Reflex) o Coordinates the resolution of all corporate

help desk activities.

SLA monitoring
Fault escalation & business feedback
Asset Management o Helps decide, in conjunction with corporate leadership, which

software and hardware products and other equipment are most suited for use within the
company’s infrastructure o

Oversees IT-related asset purchases on a company-wide basis
Manages software licenses on a company-wide basis
Business case development
Staying abreast of technology and technology development applicable to the company
Supplier Management
End-user computing
Back-office environment

2. Career Path Communication:

Ensure effective department-wide communication with all staff
Serves as key participant in team meetings
Confronts issues openly and quickly
Effectively communicates relevant IT-related information to superiors and peers
Handles difficult personnel situations directly, using appropriate discretion, HR advice, and

respect for the individual Management

Serves as focal point for all inter-office IT-related matters company-wide
Ensures that appropriate network managers are monitoring, analysing, and evaluating

performance and working on resolution of identified degradation trends and problem areas
(Performance Management).

Ensures that support for around-the-clock information transfer, storage, and processing is

timely, efficient and meets the service levels required.

3. Professional Qualities Leadership:

Direct a team and instil confidence
Identify opportunities for change and convey the need for change Teamwork
Evokes creative and innovative thinking from team members while helping them to bring

their ideas and career plans to fruition

Helps to determine new, creative ways to employ teams on projects and distribute

responsibilities

Works across practice to share lessons learned and best practices Client Management
Anticipates internal clients’ needs and proposes alternative business solutions
Continually seeks and capitalizes upon opportunities to increase internal client satisfaction

and deepen client relationships 4. Organisational Responsibilities Internal Operations

Easy recognise areas for internal improvement and develop plans for implementation
Lends expertise to internal teams and task forces
Reviews the status reports of team members across projects and addresses issues as

appropriate