Junior Key Account Manager (International)

• We are all in
• We have each other’s backs
• We are brave

• Assist senior and mid-level KAMs in day-to-day account management tasks.
• Prepare meeting notes, reports, and client-facing materials.
• Manage operational tasks such as order processing, campaign setup, and delivery follow-ups.
• Gain a working knowledge of product agreements, pricing, and commercial structures.
• Assist in preparing and organising contract documentation for internal reference.
• Understand the importance of compliance with agreed service levels and escalate any potential breaches to senior team members.
• Provide general administrative support to the broader team as needed.
• Assist in monthly sales forecasting, stock allocations, and reporting activities.

• Serve as a support contact for smaller accounts or as a secondary point of contact for larger clients.
• Respond to routine client queries and coordinate resolutions with internal teams.
• Support the delivery of client onboarding and training sessions.
• Participate in client meetings and presentations in a supporting role.
• Assist with managing and escalating client issues or service disruptions when required.
• Build and maintain professional relationships with clients, business partners, and internal stakeholders to ensure effective service delivery and customer satisfaction.
• Assist in identifying and pursuing new business opportunities within existing accounts.

• Conduct basic satisfaction surveys and gather service feedback for escalation.
• Log customer requests, issues, and insights for senior team members to act upon.
• Support competitor tracking by collecting and sharing insights with the team.
• Conduct basic research on client needs and market trends to support account planning.

• Support the execution of internal coordination across product, logistics, and customer support.
• Monitor timelines for client deliverables and assist in meeting service level commitments.
• Collaborate with internal teams to coordinate sales efforts and ensure timely execution of account requirements.
• Assist in developing and implementing products and services.
• Support marketing initiatives and brand visibility by assisting in campaign planning and execution.
• Contribute ideas to promotional planning and support target achievement alongside senior KAMs.

• Track account activity, usage data, and promotional performance with guidance.
• Assist in generating proposals, presentations, and price quotations as needed.
• Present, promote, and sell products/services using solid arguments to prospective clients.
• Achieve sales targets and outcomes within schedule.
• Take ownership of individual KPIs and track performance regularly to support overall team goals.
• Assist in identifying growth opportunities within existing accounts alongside senior KAMs.
• Identify and generate new sales leads through various channels including cold calling, email campaigns, and networking.

• Keep up with basic industry trends and competitor activities through structured updates.
• Attend internal product and client meetings for learning and exposure to strategic thinking.
• Actively learn from senior KAMs to build the skills needed for growth in the role.
• Support the development of basic account plans by contributing insights and identifying growth opportunities.

• Maintain and update CRM software with client information and sales activities.
• Ensure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
• Help monitor action items and ensure timely follow-up on assigned tasks.
• Prepare reports on sales activities and results.

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• 1-2 years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Self-motivated with a results-driven approach.
• Ability to work independently as well as part of a team.
• Willingness to travel as needed.
• Valid driver's license and own transport.
• Competent in basic use of CRM systems to log calls, update contacts, and monitor tasks under supervision.
• General familiarity with digital payments or fintech landscape, ideally gained through previous exposure or onboarding training.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Customer Service Orientation: Responds promptly to client needs and strives to deliver excellent service in line with expectations.
• Attention to Detail: Carefully manages tasks such as data entry, reporting, and follow-ups to ensure accuracy and completeness.
• Learning Agility: Demonstrates eagerness to learn about products, processes, and client industries; applies feedback constructively.
• Accountability: Owns assigned tasks and delivers reliably, escalating issues where needed without delay.
• Communication: Clearly and professionally communicates both internally and externally, seeking clarity when unsure.
• Team Collaboration: Supports team members and contributes positively to team activities and shared goals.
• Time Management: Prioritises day-to-day responsibilities and meets deadlines with support and structure.
• Adaptability: Remains flexible in changing environments and open to new tools, processes, and client needs.
• Commercial Awareness: Understands the basic commercial drivers of the business, including pricing, margin, and the impact of decisions on profitability.
• Proactivity: Takes initiative in identifying potential opportunities or issues and acts without waiting for direction.
• Resilience: Performs effectively under pressure and remains focused in a fast-paced, changing environment.
• Sales Drive: Demonstrates persistence and motivation to meet sales goals, follow up on leads, and convert opportunities.
• Emotional Intelligence: Demonstrates self-awareness, empathy, and the ability to navigate interpersonal dynamics effectively.

Flash Group