Service Technician

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 21 days ago
The Service Technician is responsible for on-site installation, repair and troubleshooting of our products. Service Technicians are a vital link to the sales organisation in providing sales lead opportunities and/or feedback based on customer usage, change in business needs and other areas of Technical Services focus. May serve as a team member within own work area or on a cross-functional team. May have service responsibility based on assigned geographic territory and/or individual customer.Job Duties and Responsibilities:Comprehensive understanding of company products, solutions and services. (Training will be provided)
Maintains the highest level of customer satisfaction and responsiveness to all business needs.
Ability to work well with little supervision
Responsible for responding to service calls generated by the Service
Controller which carry the highest priority.
Ensures high-level customer satisfaction by providing end-user training on implemented solutions and advising customers on preventative maintenance procedures and configurations that may impact product performance.
Provide consultative assistance for complex MFP / network issues.
Utilise sophisticated diagnostic tools, service aids, product schematics, and any other available product information in the assessment and resolution of network equipment failures.
Interface with customer information technology organisations to resolve network problems.
Maintain their technical certifications, as well as obtain the expertise and knowledge on product and solution training specific to the needs of their function.
Interface and train with less experienced service technicians, and assist in completion of certifications in line with their career path.
Performs other duties as assignedKnowledge, Skills and Experience:A+ and N+ Qualifications will be advantageous
Good communication and people skills
Must work well under pressure
Should be very strict regarding procedures
Be trustworthy and honest
Must have a valid Driver’s LicenseA competitive package that includes good working conditions, a company vehicle, Medical Aid and Provident Fund.View and apply for this and other vacancies online via
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