Senior IT Support Specialist

Recruitment Solutions

Cape Town, Western Cape
Permanent
Full-time

2 months ago

An exciting opportunity if you enjoy working for a busy large organisation adding value to the already successful IT Department. You will assist the IT Manager with IT Infrastructure and Security Oversight, Advanced Technical Support, and helpdesk Ticket Support. Great opportunity if you are serious about your career.Requirements:

Diploma/Degree in Computer Science - or 3 years tertiary qualification Information Technology
MCSE, MCSA MCP = NON NEGOTIABLE
Teams/SharePoint certification an advantage
WINDOWS SERVER 2008 / TO CURRENT - Basic to Advanced = NON NEGOTIABLE
Azure Administrator Associate or CompTIA Security+
Sophos XG Firewall Administrator
Firewall management - Sophos firewall XGS and endpoint - Basic to Advanced
VMWare / Hyper V - Basic to Advanced - NON NEGOTIABLE
Sophos Endpoint Administrator
Valid Driver's License
5+ years experience working in each of the competencies required in a medium-sized business environment = NON-NEGOTIALBE
Proven experience in providing end-user first and second-line IT support and troubleshooting

DUTIES:

Maintain robust IT security measures to protect company data and systems. Stay updated with the latest security trends and threats to ensure company defenses are strong and compliant.
Efficiently manage and respond to IT issues reported through company central ticketing system. Ensure that all tickes are resolved under the Service Level Objectives.
Work closely with the IT support team to develop strategies for effective issue resolution and system improvements. Monitor system performance, identify areas for improvement, and implement optimizations to enhance the efficiency and reliability of IT systems.
Regularly evaluate company IT infrastructure (Server hardware or software) for potential upgrades or enhancements - lead projects for system implementation and maintenance
Manage and oversee company use of Microsoft 365 including Exchange Online and Sharepoint. Configuring and maintaining email systems, ensuring smooth operation and security of Exchange Online services, and managing SharePoint sites for effective collaboration and document management. User account management, policy implementation and ensuring that these platforms align with the company's collaboration, communication, and data storage needs
Manage and optimize virtual environments, including virtual servers, desktops and applications
Oversee and optimize the company network infrastructure, ensuring reliable connectivity, performance and security. Managing, creating and upgrading network hardware, sorftware and configurations and troubleshooting network related issues.

If this sounds like you, we would like to hear from you. Available positions in Cape Town and Johannesburg. Great company, great role and salary plus benefits.

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