Senior Support Engineer (HPE Server, SAN Hardware)
- Cape Town, Western Cape
- Permanent
- Full-time
- Provide onsite or remote access diagnoses and resolution of server, SAN and other hardware issues/faults.
- Provisioning of storage and servers according to guidelines with attention to detail and documentation.
- Installation and upgrade of HPE Server & SAN hardware & firmware with attention to detail and documentation
- Maintain and document all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team.
- Follow process, policies and procedures as laid out.
- Complete proactive reporting on infrastructure.
- Matric or Grade 12 Essential Requirement
- Post-Matric IT Qualification Beneficial (Degree or National Diploma in IT).
- Minimum 5 years HPE Server & SAN hardware support experience.
- Experience configuring & maintaining HPE ML/DL servers, HPE Blade Systems & Synergy.
- Configuring and maintaining HPE SAN & Storage products - 3PAR, MSA, StoreOnce, StoreVirtual.
- Have a basic understanding of operating systems and networking.
- Good understanding of Server environment.
- Able to analyse and identify performance related issues.
- Willingness to be available and work after hours when necessary to minimize business downtime and resolve issues within maintenance window periods.
- Valid Driver's Licence and own reliable vehicle.
- Ability to work individually and as a team member.
- Excellent communication, problem solving and troubleshooting skills.
- Strong administrative skills.
- Able to identify and understand problems and find suitable solutions.
- Conscious of delivering solutions on time.
- Can clearly articulate problems and solutions with the technical team.
- Self-managed.