Inter IT Technician and Administrator

Pretoria, Gauteng Akasia, Gauteng
Training
Full-time

12 days ago

DMC has a one year internship opportunity in the following area: ITThis internship is for a Junior Support Technician to be based in Rosslyn. This person will ensure that IT support requests are managed effectively and responded to in a timely manner, either by completing requests themselves or raising them with our helpdesk where necessary.The successful candidate will have exposure to the following areas within the IT Department:Monitor the internal ticketing systems.
Escalate support requests to Senior Support Specialist when they cannot be completed them.
Setup of new computers.
Monitor responses to requests raised with Helpdesk, provide remote- support and respond to any queries in a timely manner.
Ensure tickets are completed in accordance with the appropriate Service Level Agreement.
Provide telephone and email support to customers.
Support the in-house IT team with basic requests (ie. Changing printer toner, replacing cables, setting up projectors, moving computers etc.).
Maintain our high standards particularly regarding customer communications and response times.
Maintain an up-to-date knowledge of current operating systems and standard software packages, including Microsoft Windows platforms.
Directs office activities and functions to maintain efficiency and compliance with company policies.
Oversees telephone services, email correspondence, and mail distribution.
Assists in purchase orders and invoicingKey Competencies:Problem solving ability
Attention to detail
Ability to Work Without Supervision
Strong Record Keeping Skills
Flexibility
Reliability
Team workEducation:IT Degree/diploma or Equivalent
MCSE, A+, N+; are preferable but not essential
Experience with Microsoft operating systems, including installation and configuration.
Knowledge and understanding of standard office software packages
Excellent written and oral communication.The post appeared first on .

Freerecruit

Apply Now