Desktop Support Engineer
- Johannesburg, Gauteng
- R15,000-20,000 per month
- Permanent
- Full-time
Working hours: Monday – Friday 07:30 – 17:00 + Standby
Remote position
Area person should reside in: Kempton Park and surrounding areas
Own car and good wifi is requiredOur client is a growing, family-owned IT services business that prides itself on going the extra mile for clients. This is not a corporate environment — it’s a flat structure where every team member is hands-on and valued. You’ll have the opportunity to learn across all areas of IT, work closely with clients, and grow your career in a supportive, family-oriented environment.
The company values integrity, work-life balance, problem-solving, and strong interpersonal skills. If you are technically inclined, solutions-driven, and eager to learn, this could be the perfect role for you.
You will get direct training from suppliers on relevant productsJob Overview
We are looking for a motivated IT Support Engineer to provide desktop support services across multiple client environments. You will troubleshoot, maintain, and support desktops, laptops, printers, and other IT infrastructure, while building strong relationships with clients. This is a hands-on, client-facing role where flexibility, communication, and a customer-first mindset are essential.Minimum Requirements
- Grade 12 / Matric
- IT certifications would be an advantage (e.g., CompTIA A+, N+, Microsoft MCSA/MD-100/MD-101, ITIL Foundation) but not essential.
- 2 – 4 years’ experience within a desktop, 1st line support and/or IE Technician roles
- Experience with: Windows 10/11 installation and troubleshooting, Printer support and driver installation, Microsoft 365 support, Networking basics (IP addressing, DNS, DHCP), Server support basics
- Provide first- and second-line desktop support (hardware, software, OS, peripherals).
- Troubleshoot and support printers, scanners, and office devices.
- Perform proactive maintenance: patching, OS updates, antivirus checks, etc.
- Install, configure, and support PCs, laptops, mobile devices, and basic networking (Wi-Fi, LAN, switches, routers).
- Support standard business applications: Microsoft 365, Outlook, Teams, etc.
- Conduct user account administration (password resets, permissions, Active Directory basics).
- Respond to onsite call-outs and provide remote support when needed.
- Document incidents, resolutions, and assets in service desk tools.
- Escalate unresolved issues to senior engineers or vendors.
- Participate in standby support rotations and after-hours support as required.
- Ensure SLA targets are met while delivering professional, friendly service.