Internal Sales Rep - Hydraulics

• Correctly interpret customer requests and requirements
• Checking if there is a client history and understanding that history in relation to the current request
• Investigating different product options available in connection to customer request. Recommend alternate products based on cost, availability or specifications
• Sourcing products from our data base including costs and selling prices
• Receive and compose a detailed Quote for customer either telephonically or written.
• Present price, discounts (specials to specific customers), credit and terms as per our company specifics
• Provide accurate information regarding availability of in-stock items
• Provide accurate information regarding items that need to be manufactured
• Provide accurate information relating to shipment dates or delivery dates of out of stock items
• Facilitating the process of an order by preparing a Sales Order
• Contact customers to ensure ongoing customer satisfaction and resolve any complaints
• Monitor scheduled shipments to ensure timeous delivery and fill back orders as needed
• Facilitate the return of goods as per our company policies and procedures

• Grade 12 (Matric)
• Good communication and persuasive skills
• Must be computer literate
• 2-years' experience in Internal Sales
• Hydraulic experience required

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