International Call Centre Agents
Tower Group
- Durban, KwaZulu-Natal
- Permanent
- Part-time
- Handle incoming calls from international customers and assist with inquiries, product information, and issue resolution.
- Make outbound calls to follow up on customer issues, gather feedback, and provide proactive support.
- Investigate and resolve customer complaints or issues promptly and professionally.
- Collaborate with cross-functional teams to address complex customer concerns and escalate issues when necessary.
- Maintain a thorough understanding of our products and services to effectively address customer queries.
- Stay updated on industry trends and product updates to provide accurate and relevant information.
- Adhere to established call center processes and quality standards to ensure consistent and high-quality service.
- Participate in ongoing training to enhance skills and knowledge related to the role.
- Accurately document customer interactions, feedback, and issue resolutions in the CRM system.
- Generate reports on customer inquiries and trends to support continuous improvement initiatives.
- Previous proven international experience in a customer service or call center role preferred.
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and a proactive approach to customer support.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with CRM systems and basic computer proficiency.
- High school diploma or equivalent required. Additional education or certifications in customer service is a plus.
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