International Call Centre Agents

• Handle incoming calls from international customers and assist with inquiries, product information, and issue resolution.
• Make outbound calls to follow up on customer issues, gather feedback, and provide proactive support.

• Investigate and resolve customer complaints or issues promptly and professionally.
• Collaborate with cross-functional teams to address complex customer concerns and escalate issues when necessary.

• Maintain a thorough understanding of our products and services to effectively address customer queries.
• Stay updated on industry trends and product updates to provide accurate and relevant information.

• Adhere to established call center processes and quality standards to ensure consistent and high-quality service.
• Participate in ongoing training to enhance skills and knowledge related to the role.

• Accurately document customer interactions, feedback, and issue resolutions in the CRM system.
• Generate reports on customer inquiries and trends to support continuous improvement initiatives.

• Previous proven international experience in a customer service or call center role preferred.
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and a proactive approach to customer support.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with CRM systems and basic computer proficiency.

• High school diploma or equivalent required. Additional education or certifications in customer service is a plus.

Tower Group