Casino Risk Specialist
The Good Human (Pty)Ltd
- Johannesburg, Gauteng
- R30,000-40,000 per month
- Permanent
- Full-time
new application players that attempt to defraud the company by identity theft or bonus
abuse with the intention of exploiting temporary application weaknesses/bugs or more
elaborated cheating/collusion activities.Check game play, handling/processing of customer daily withdrawal requests and
verifying due diligence on customers. You will be involved in collating background
information and analyse data to develop and deliver quality risk analysis on customer
behaviour. You will also have a strong will and desire to be customer focused and engage
in providing an excellent customer journey to all players by dealing with complaints and
payment escalations.Perform risk assessment of new/current players throughout their customer journey and
generated by the current Risk framework and perform EDD when appropriate.Evaluate, review and approve KYC documents sent in by players and use your expertise
to establish affordability and legal funding when handling documents such as source of
wealth and/or source of funds to mitigate AML risks or proceeds of crime.Ensure that all tasks performed are in line with the set processes and procedures related
to anti-money laundering and KYC flows.Liaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions
linked to Player issues.Evaluate and identify suspicious behavior, as well as independently report Suspicious
Transaction Reports (SAR) to the MLRO and deputy.Conduct enhanced ongoing monitoring and compiling of additional due diligence where
this may be needed.Analyse, prepare and handle chargeback disputes.Compile and handle daily reports and account reviews, under the supervision of
the Payments and Risk Team Leader.RequirementsMatric (NQF 4) or equivalent.Minimum of 2 years’ experience in a commercial environment, preferably within iGaming or a similar sector.Strong knowledge of fraud detection and risk management tools.Familiarity with AML/KYC frameworks and regulatory requirements.Detail-oriented, analytical, and proactive in identifying irregularities.Experience in fraud management and handling customer queries is essential.Knowledge of sports risk management will be advantageous.High level of discretion, professionalism, and integrity.