Telesales Representative (FMCG) - Montague Gardens, Cape Town - Salary R13,700 + CommissionAn exciting opportunity exists in the frozen food industry for a driven and performance-oriented Telesales Representative to join a fast-paced, customer-focused team. This role reports directly to the Sales Manager and is responsible for closing sales deals over the phone while maintaining strong customer relationships.Seniority level and responsibilities will be determined by years of telesales experience and book size management.Key ResponsibilitiesSalesContact potential and existing clients using scripts to promote products and servicesHandle inquiries and explain product features clearly and effectivelyIdentify customer needs and close salesDirect leads to field sales when appropriateAccurately place and process ordersEnsure sufficient stock levels and advise clients accordinglyMaintain up-to-date product knowledge and system skills (e.g., IQ program)Stay informed on market and promotional trendsAdministrationUpdate and maintain customer database recordsLog calls and track sales activity for reviewCustomer ServiceAddress and resolve customer complaintsGo the extra mile to meet targets and support client growthUpsell and cross-sell lesser-known productsTeamworkSupport department managers and colleaguesParticipate in team initiatives and ad hoc tasks as neededHousekeeping & SafetyMaintain cleanliness of workspace and uphold hygiene standardsComply with safety protocols and wear PPEParticipate in Occupational Health & Safety activities when requiredRequirementsEducation & Language:Grade 12Fluent in Afrikaans and English (written and spoken)Experience:Proven success in telesales or similar customer service roleTrack record of consistently meeting or exceeding phone-based sales targetsSkills & Competencies:Strong computer literacy and phone systems knowledgeExcellent communication, negotiation, and interpersonal skillsCool under pressure, resilient to rejectionSelf-motivated, reliable, and performance-drivenOrganized with strong initiative
