Customer Service Consultant

Cape Town, Western Cape
R9,500 per month
Permanent
Full-time

16 days ago

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.The successful applicant will be responsible for but not limited to the following job functions:

Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer centric way to ensure that we live by our service principles
Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.
Maintaining the customer relationship database and logging call details as per procedure in order to address query.
Achieving and exceeding key performance metrics relating to service delivery

Working hours : The contact center operates on a 24/7 basis and shifts are rotational.This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service and available for the assessments and interview process.Competencies and Skills required

Delivering results and meeting customer expectations
Presenting and communicating information
Excellent verbal and written communication skills
Analyzing, Writing, and reporting
Deciding and initiating action
Working with people
Following instructions and procedures
Time management

Education and experience required:

Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)
Basic MS Office Skills / Computer literate
The Business Writing Skill (Advantageous)
Clear Credit & Criminal Record.
Must be South African Citizen
Available immediately / 2 weeks notice
Fiber at home compulsory to accommodate potentially working from home when required

Salary : R 9500 PER MONTH

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