ISA Trainer

Fidelity Services Group

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 22 hours ago
Direct report: Project ManagerOverall purpose to provide first line support to the Cash Centre staff upon implementing ISA into the
Cash Centre. To provide support relating to ISA systems, ISA Implementation based on business
requirements, and to train users to utilize ISA application.Minimum Requirements:Matric certificate or equivalent
A clear criminal record
Excellent communication skills
Computer literate and proficiency in Microsoft Word, Excel and Outlook
Knowledge of ISA 7 advantage
Knowledge of Cash Centre money counting equipment advantage
Knowledge of the Cash Centre operations advantage
2 years experience in a similar role or Cash Centre experience.
Own transport
Experience in reporting writing
Ability to work extended hours when needed
Ability to work without supervision, under pressure and meet strict deadlinesKey Performance Areas (not totally inclusive):
  • Provides first line user support to ensure the effective use of the ISA application.
  • Maintain head office liaison with regards to daily reporting.
  • Cash Centre queries and requirements.
  • Adhere to standard operating guidelines when utilizing ISA.
  • Reconciliation and balancing.
  • Ensure that laid-down procedures regarding the handling and movement of cash are adhered to.
  • Accurate record keeping within the Cash Centres.
  • Subordinate effectiveness, motivation, and teamwork.
  • Laid-down risk control and security procedures always adhered to.
  • Operating losses at a minimum.
  • Assist in the implementation of new installations and support of current ISA components.
  • Always required to follow laid-down policies and procedures.
  • Planning is generally on a daily to weekly basis within regular activity cycles.
  • Undertake basic trend analysis of cash usage.
  • Able to take the initiative within limits of authority
Administration
  • Assists with development of training manuals and procedures.
  • Assists with the compilation of procedural documentation.
  • Reports on system availability, trends and maintenance to the Project Manager.
Learning and growth
  • Analysis
  • Teamwork
  • Communication
Core competencies:
  • Self-development
  • Communication skills
  • Teamwork
  • Time management
  • Able to handle pressure
  • Results-oriented
  • Problem solving and analytical skills
Other Personality Attributes:
  • Must be honest and reliable
  • Must have excellent verbal and written communication skills
  • Must be assertive
  • Pay attention to detail
  • Ability to work without supervision
  • Adheres to deadlines
  • Logical approach to problem solving
We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees at all times and the choice is made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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