Claims Clerk - Transport & Logistics
- Bellville, Cape Town
- R16,000-18,000 per month
- Permanent
- Full-time
- Claims Management
- Receive, review, and process claims from customers, suppliers, and carriers.
- Investigate claims by gathering supporting documentation such as delivery notes, waybills, proof of delivery, photos, and incident reports.
- Verify claim validity against contractual terms and transport agreements.
- Maintain accurate records of claim details, actions taken, and outcomes.
- Communication & Coordination
- Act as the main point of contact for customers and internal teams regarding claim status.
- Liaise with transport planners to obtain incident details.
- Work closely with operations, finance, and customer service teams to resolve disputes and close claims promptly.
- Liaise with client to obtain invoice for the goods claimed.
- Documentation & Reporting
- Prepare claim files, reports, and summaries for management review.
- Ensure all claims are documented in line with company policies and industry regulations.
- Track claim trends and escalate recurring issues to management for corrective action.
- Track that invoices are coming in from the client and that the correct amount is being invoiced by the client.
- Process Improvement
- Support the development of improved processes to reduce claims frequency.
- Contribute to quality control initiatives and operational feedback loops.
- Previous experience in transport, logistics, or supply chain administration.
- Strong attention to detail with excellent organizational skills.
- Ability to handle sensitive and sometimes disputed matters with professionalism.
- Good communication skills (written and verbal).
- Proficiency in MS Office (Excel, Word, Outlook); experience with TMS (Transport Management Systems) is an advantage.
- Problem-solving mindset with the ability to investigate and resolve issues independently.
- Matric
- NQF Level 4 - Full qualification (short-term insurance) as set by regulation
- Customer-focused and service-driven.
- Resilient and able to manage multiple tasks under pressure.
- Analytical thinker who can identify patterns and recommend process improvements.
- Ensure you meet all the requirements
- Complete all the requested information below
- Remember to attach your CV
- Once your application has been made, you will receive a generic e-mail to confirm the receipt of your application
- Only short-listed candidates will be contacted
- Should you not be contacted by a consultant within 2 weeks, please consider your application as unsuccessful.