E-Commerce Assistant

Cape Town, Western Cape
Permanent
Full-time

1 month ago

Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 170 stores across the country.Our team of experts is looking for a passionate and driven E-Commerce Assistant to join the Absolute Pets E-Commerce Team at one of our Support Office in Marconi Beam, Cape Town.If you want to join our team, these are a few of the key areas that you will need to be responsible for:

To ensure orders are picked, dispatched and received on time.
To ensure the Online Driver leaves with a reasonable time by assisting in the dispatch process.
Ensure the correct stock is picked using the correct procedures.
Ensure that not more than 2 picking errors are conducted within a calendar month.
Ensure that effective communication and customer service is conducted when there are orders that are late (as per the expected delivery date) or short delivered.
Communicate when order will be sent out short – obtaining customers approval.
To process all IBTs on an immediate basis (where applicable).
To conduct weekly/monthly cycle counts to ensure effective stock management.
Effective stock management by ensuring there are limited damages and write-offs within the monthly budget or less than R1000.00 per month.
To ensure damages and write-offs are processed before the 25th of every month.
Processing of all GRVs and invoicing on an immediate basis.
To assist when orders need to be booked with the courier service.
To conduct effective end of day house keeping.
To ensure no orders are missed.
To ensure no orders are sent with the courier service as Express, Overnight or Same Day without approval from your manager.
To limit PICUP usage for online orders.
To use PICUP only when authorized.

Absolute Pets

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