IT Specialist

• Develop and implement strategic and business plan for the IT department.
• Maintain information technology plan by researching and implementing technological solutions.
• Monitor organization's effectiveness and efficiency by supporting business.
• Directs technological research into assisting company to achieve its goals, practices, and end user projects.
• Verifies application results by conducting system audits of technologies implemented.

• Improve processes and policies to ensure that challenges and needs of the business are met.
• Maintain continuous Network support to ensure efficiency in the business.
• Increase turnaround time for query resolutions to ensure customer expectations and improve overall business performance.
• Monitor adherence to processes to ensure compliance.
• All support request for assistance to be addressed within existing turnaround time.
• Ensure all IT contracts are in line with company requirements and objectives.

• Maintain Network Infrastructure.
• Management of network security.
• Maintain security from PIP etc.
• Management of all IT Projects.
• Data and voice patch cabinets, always ensuring client data and voice connectivity.
• Ensure network availability at all times as per business requirements to ensure productivity is not affected and also to prevent loss of time due to unavailability of the network.
• Network and information security to ensure confidentiality.
• Manage company IT assets/equipment to minimize financial loss to company.

• Sound Knowledge of various Windows operating systems.
• Patch management for clients pc’s.
• Effective Desktop, laptop and end user support (+/- 200 Clients).
• Remote Support to Branch offices.
• Manage the range of printers.
• Planning, implementation and management of the various types of network printers and their accessories.
• Manage service calls with suppliers.
• Operating systems and interface with the printers.
• Managing the print server and print monitoring software.
• Managing the Symantec secondary server.
• Manage all Cisco switches, routers and Access Points.

• Web based mail systems.
• Manage e-mail accounts, which are requested via above system.
• Correspond with Europe Information Centre (EIC), via Company call logging system (E-spoc), for support on email and networks.
• Manage clients Microsoft 365.

• Effective operating system, patch management.
• Regular backup for servers.
• Processing of all invoices (Data lines, all printers, all hardware installations) and making sure all the books is clean.
• Doing all stock inventory of laptops, desktops, LCD screens and maintaining the system it’s all on.
• Working with all encryption related issues and supporting the software and maintaining the Waterwall server, from server to user to support from Overseas HQ.

• Perform and manage bi-annual Asset count using TAMS system.
• Loading ITMS hardware /software request of IT equipment in a cost effective manner for authorization.
• Monitor and ensure payment of invoices is done on due dates.

• Outlook migration from EP mail to Outlook 365.
• Local PC to Cloud PC migration.
• Network infrastructure upgrade.
• ERP migration to SAP.

• Follow the GSI HQ manual and update the GSI portal monthly for the following categories:
• Security Management
• Technology Security
• Personal Information
• Physical security

• Min. 4 - 7yrs experience working in IT related field
• Experience and knowledge of IT procedures
• Good understanding of networks and servers etc.
• Knowledge of the following related systems: A+,N+,MS Office – Basic to Advanced, MCSE / MCITP

• 2 x Regional Trips yearly if required.
• 2 x International trips yearly if required.

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