IT Support Technician ( Sandton, Gauteng)

• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Install, configure, and maintain software applications and functions according to specifications.
• Monitor and maintain computer hardware (HDDs, keyboards, mice, etc.) to ensure functionality.
• Develop and maintain local networks to optimise performance.
• Ensure the security and privacy of networks, data, and computer systems.
• Perform regular system upgrades and maintenance without disrupting workflow.

• Provide orientation and guidance to users on new software and equipment.
• Diagnose and resolve technical problems through repair, replacement, or debugging.
• Offer internal and external user support, including in-house software applications.
• Maintain detailed records/logs of repairs, fixes, and maintenance schedules.
• Identify and escalate computer or network equipment shortages, placing orders when needed.
• Ensure monitoring devices and tools are functioning optimally.

• Provide support for VOIP systems and integrations.
• Leverage IT service management tools (Freshdesk, ManageEngine, Zendesk, etc.).
• Support Microsoft 365 and Modern Workplace applications.
• Work with SQL where required (beneficial).
• Contribute to system efficiency by identifying areas for automation and improvement.

• Ensure adherence to IT security standards and data privacy principles.
• Follow company IT policies, procedures, and compliance standards.
• Support internal audits and IT reporting requirements.

• Train and guide users on IT best practices and safe system usage.
• Collaborate with internal teams to ensure smooth operations and minimal downtime.
• Actively contribute to a positive, team-oriented environment.
• Remain flexible and willing to work shifts where required.

• Degree/Diploma in Computer Science, Engineering, or relevant IT field.
• 23 years of proven experience as an IT/Support Technician or in a similar role.
• Microsoft 365 and Modern Workplace experience.
• Knowledge of ITSM tools (Freshdesk, ManageEngine, Zendesk, etc.).
• VOIP experience essential.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, organisational, and time-management skills.
• Certification (e.g., CompTIA A+, Microsoft Certified IT Professional) is advantageous.
• SQL experience will be beneficial.
• Ability to multitask and work well under pressure.
• Flexible and able to work shifts.
• Strong teamwork and collaboration abilities.

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