Lead: Strategic Projects and Business Optimisation

Bellville, Cape Town
Permanent
Full-time

3 days ago

Apply by:We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:1. To see what life at Capitec is all about and complete a short assessment, please2. Once you have completed the above finalize your application by clicking apply below.Purpose StatementTo contribute towards the enhancement of the Business Support Centre's customer experience and operational strategy through:

Developing and interpreting business strategy and determining innovative solutions that will support strategy implementation
Identifying areas of business efficiency and design, and working with relevant stakeholders to implement/improve solutions and achieve business excellence
Identifying, enabling and maintaining strategic partnership opportunities with internal and external organisations that will enhance Capitec's business offering
Supporting senior management and department heads in activities related to strategy, structure and process improvement with focus on delivery and problem-solving, with the client experience in mind
Serving as a conduit between operational and technological enablement teams within the context of the Business Support Centre (contact centre)

ExperienceMINIMUM:

Minimum of 5 - 7 years' experience within financial services, contact centre or retail environment
Proven experience in the development of new business cases/concepts/ideas
Proven experience in building and managing business / partner relationships
Proven experience in converting strategy into impactful business outcomes
Proven experience in interacting/engaging and transferring knowledge effectively, to a wide range of Internal & external stakeholders, up to senior management level

IDEAL

5+ years' experience in financial services/consulting/contact centre

Qualifications (Minimum)

Honours Degree in Commerce or Business Management

Qualifications (Ideal or Preferred)

Masters Degree in Business Administration

KnowledgeMINIMUM:

Understanding of Financial Services products and services
Commercial business knowledge
'Start up' type techniques and processes
Applying innovative and creative concepts into a practical commercial environment
Business research techniques and models
Strong Excel, Word, PowerPoint and Outlook capabilities
Basic understanding of relevant legislation
Data and analytics

IDEAL:

In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)

Skills

Interpersonal & Relationship management Skills
Management skills
Problem solving skills
Researching skills
Strategic Thinking Skills

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank

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