JP 16652 - Customer Service Supervisor

Professional Career Services

  • Johannesburg, Gauteng
  • Permanent
  • Full-time
  • 8 days ago
Employer DescriptionOur client is in the Warehouse Management & staffing solutions industryJob DescriptionThe Customer Liaison Officer serves as the primary connection between the company and its customers, ensuring seamless communication, timely issue resolution, and a positive customer experience. This role plays a pivotal part in building long-term relationships, maintaining client satisfaction, and promoting customer loyalty.
  • Act as the first point of contact for customer inquiries, complaints, and feedback via phone, email and in-person.
  • Coordinate communication between customers and internal departments to ensure timely updates and resolutions.
  • Maintain accurate records of customer interactions using CRM tools and reporting systems.
  • Set up meetings with new customers
  • Draft costings and proposals
  • Prepare presentations
Qualifications
  • Bachelors degree in business, Communications, or a related field is a MUST
  • Min 5 years experience in Customer Service
Skills
  • Excellent verbal and written communication skills
  • Tech-savvy with knowledge of CRM and office systems
  • Highly organized with attention to detail
Benefits
  • Medical Aid
  • Provident Fund

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