IT Support Technician

Michelle Cloete Consulting

  • Stellenbosch, Western Cape
  • Permanent
  • Full-time
  • 28 days ago
Responsibilities:
  • Complete assigned tasks and keep ticket system updated with progress.
  • Provide support in person, via phone & remote connection.
  • Travel to local sites, using pool vehicle, to provide on-site support.
  • Hardware - install, setup, configure & troubleshoot faults.
  • Software - install, setup, configure. Troubleshoot faults with provider.
  • Networking install, repair, configure & troubleshoot.
  • Escalate priority, unresolved or repeated tickets.
  • User training & assistance with boardroom connections.
  • Product research and purchasing.
  • Stock control - capture, allocate, collect and stock take.
  • Various admin duties incl: Capturing, reporting, document & record management.
Key Performance Area
  • Completing tickets within reasonable time.
  • Accuracy of fully completed installations
  • Ensuring tickets are resolved fully and dont need to be reopened.
  • Report problems and improvements to manager.
MINIMUM REQUIREMENTS:
  • Matric
  • Desktop Support for dealing with day to day tickets and call outs.
  • Collecting and delivering stock and services in town.
  • Track assets and log required information.
  • Escalate issues for resolution.
  • Must be able to work flexi hours when required

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