Zendesk Consultant

• Configure, customise, and manage the Zendesk platform (Support, Guide, Talk, and other modules).
• Develop and maintain workflows, automations, triggers, and macros to streamline service operations.
• Manage roles, groups, and permissions with accuracy and compliance.
• Monitor system performance, troubleshoot issues, and provide user support.
• Build and maintain reporting dashboards to track service levels, KPIs, and overall performance.
• Collaborate with internal teams to align platform usage with business objectives.
• Provide training and ongoing support to users, ensuring high adoption of best practices.
• Keep up to date with Zendesk product releases and recommend system enhancements.

• Proven experience as a Zendesk Administrator or in a similar systems role.
• Strong understanding of customer support processes and ticketing systems.
• Hands-on expertise in configuring automations, workflows, and dashboards.
• Knowledge of API integrations and third-party applications (desirable).
• Excellent analytical, problem-solving, and organisational skills.
• Strong communication skills and ability to train and support teams.
• Zendesk certifications are highly advantageous.

• Attention to detail with a process-driven mindset.
• Ability to work independently and as part of a team.
• Strong stakeholder management and communication abilities.
• Commitment to continuous improvement and innovation.

• A competitive salary.
• A collaborative, supportive, and progressive working environment.

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