Service Centre Facilitator
- Johannesburg, Gauteng
- Permanent
- Full-time
- Lanseria
- Permanent
- Full Time
Crusaders Corporate is a growing import and wholesale business looking for a Service Centre Facilitator to assist with the after-sales requirements of the business. This is a fast-paced, high-volume environment that requires excellent organisational ability, strong communication, and a proactive approach.Duties & Responsibilities
The ideal candidate needs to be energetic, proactive, and able to manage well under pressure. You will be responsible for overseeing after-sales service processes for a group of stores, ensuring repairs are managed efficiently and communication is clear at all times.Key responsibilities include:
- Oversee assigned store portfolio – Manage after-sales service requirements for a set group of stores, ensuring high-quality customer service and quick turnaround times.
- Processing defective jobs – Receive, log, and process items returned for repair, ensuring accurate documentation and tracking throughout the process.
- Repair coordination – Liaise with technicians, suppliers, and service providers to ensure repairs are completed within agreed timelines.
- Progress updates – Provide consistent, clear, and timely updates to stores regarding the status of repairs and any changes to expected completion dates.
- Quality control checks – Verify that all repaired items meet quality standards before being returned to the stores.
- Administrative management – Maintain accurate service records, job cards, and communication logs; manage related correspondence and documentation via email and internal systems.
- Team collaboration – Work closely with the Service Centre team of 20+ staff members to ensure smooth workflow and effective problem-solving.
- Issue escalation – Identify and escalate recurring faults, supplier delays, or operational bottlenecks to management for resolution.
- Compliance & procedures – Follow all company policies, health and safety requirements, and operational procedures to ensure smooth running of the Service Centre.
- Occasional ad hoc duties – Support the Service Centre Manager with special projects, process improvements, or seasonal workload peaks.
- 1–2 years’ working experience in an administrative or service environment.
- Strong organisational skills and attention to detail.
- Fully computer literate (majority of the work is done online and via email).
- Ability to manage strict admin controls and maintain accurate records.
- Ability to work well in a team within a large Service Centre environment (20+ staff).
This position is based in Lanseria (Johannesburg). Living in close proximity will be ideal as working hours are from 07:00 – 16:00, with additional overtime required from time to time.The successful candidate will be required to undergo and pass a pre-employment polygraph test to be considered.