Community Manager

Durban, KwaZulu-Natal
Permanent
Full-time

14 days ago

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.Role: Community Manager (12 month FTC)Location: Durban, South AfricaAbout the role:The Community Manager plays a pivotal role in building and nurturing brand communities across Facebook, Instagram, Twitter, and TikTok. As the voice of our client's consumers, you'll create engaging content, monitor conversations, and manage social initiatives for key divisions: Baking, Beverages, Culinary, Groceries, and Pets. Working within an 18-person team, you'll help transform digital interactions into meaningful brand relationships.What you will be doing:

Develop and implement strategies to build, grow, and manage thriving online communities
Create and schedule engaging, on-brand content across multiple social platforms
Monitor social conversations and respond promptly to user queries and comments
Track and analyse community engagement metrics to inform content strategy
Champion creativity and exceptional customer experiences in all interactions
Review content from creators to ensure consistent processes and brand alignment
Serve as a brand guardian, ensuring all communications adhere to client guidelines
Adapt and utilise the brand's voice while engaging with community members
Collaborate with the Social Media Manager and Brand Teams to provide insights for monthly reporting

What you need to be great in this role:

3+ years of experience in social media community management
Demonstrated passion for creating on-brand, on-brief social communications
Strong planning skills and ability to lead creative community initiatives
Practical expertise in managing multiple social media platforms and their unique features
Experience with social media analytics tools for data-driven decision making
Excellent organisational skills with the ability to prioritise workloads effectively
Strong understanding of how to integrate with client teams while maintaining agency standards
Bachelor's degree in marketing, Communications, or related field (preferred)
Experience working with consumer brands (advantageous)

Req ID: 14310#LI-MR1 #LI-Onsite #LI-juniorOur values shape everything we do:Be Ambitious to succeedBe Imaginative to push the boundaries of what's possibleBe Inspirational to do groundbreaking workBe always learning and listening to understandBe Results-focused to exceed expectationsBe actively pro-inclusive and anti-racist across our community, clients and creationsOLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Oliver Agency

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