Data Interface: Operations Analyst

• Process and validate input files received from third parties for payroll deductions.
• Confirm file layouts and ensure input data accuracy before transmission to payroll systems.
• Perform end-to-end checks to confirm successful data integration.
• Act as the central switch by coordinating data flow between insurers, payroll systems, and employers.

• Verify payroll output against schedules.
• Ensure all processed data is reflected accurately in output files.
• Address errors promptly and maintain audit trails for all transactions.
• Perform reconciliation of payroll deductions and compile detailed reports.
• Sound knowledge of company processes and systems.
• Ensure that work procedures remain current.

• Create and manage user IDs for web interfaces.
• Resolve alerts and ensure timely resolution of issues.
• Conduct threshold checks and investigate anomalies in transaction files.

• Assist with user acceptance testing (UAT) for system updates.
• Ensure proper documentation of test results for change requests.

• Log and manage change requests (JIRAs) in coordination with relevant departments.
• Track change status and communicate updates to stakeholders.

• Maintain operational documentation and payroll checklists.
• Ensure adherence to company policies and regulatory standards.
• Participate in annual audits and client visits.

• Matric / Grade 12.
• At least 2 years of experience in a similar data operations role.
• Knowledge of the Insurance Industry

• Strong understanding of payroll systems and data interfaces.
• Experience with third-party premium collections and EAO processing is highly advantageous.

• Competent in SQL and scripting for data validation.
• Knowledge of JIRA and Power BI.
• Excellent communication and problem-solving skills.
• Strong analytical skills and attention to detail.
• Ability to manage multiple tasks under pressure.
• Strong time management and organizational abilities.

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