Laboratory Manager Orkney

• The Laboratory Manager, Geochem has overall responsibility for the development and maintenance of the operations infrastructure of all Geochem facilities at the Orkney site
• Through continuous improvement, optimize the utilization of the laboratories and capacity to ensure throughput and quality according to client's requirements and compliance with our integrity program
• Planning and developing of operational requirements for the areas of responsibility and to ensure the smooth running of these facilities

• Collectively manage and utilise the laboratory resources (human resources, equipment, IT software & hardware and training) to ensure a sound operational infrastructure in the Geochem facility.
• Through sound applications, ensure the required quality standards in the Geochem. department is achieved
• Manage customer complaints and claims through a systematic approach and with clear resolve within the required timelines
• Liaising with the clients regarding queries, concerns, and all relevant technical matters.
• Overall accountable for the provision and planning of resources as well as the technical requirements for all major projects in the division.
• Responsible for the continuous improvement in the department to ensure that client and industry demands are met.
• Accountable with Health & safety procedures and protocols and ensure that these are adopted, implemented in the department and communicated effectively to all laboratory employees.
• Ensure continuous improvement in terms of market requirements through applicable method development and modification of existing services on demand and to continuously looking at broadening the company's scope of accreditation.
• Responsible for effective cost control to ensure maximum benefit for the customer, without compromising the quality of the services and products.
• Operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity.
• Lead, coach and develop the operating team in the laboratory
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by direct line manager.
• Responsible for all SANAS matters relating to the accreditation and compliance with the SGS quality management system
• Accountable for meeting Business budget revenues and profitability forecasts
• Responsible for building and maintaining a single, cohesive and motivated team, focused on client service & satisfaction with a high level of collaboration between technical groups
• Responsible for long & short term strategic operational development of the Geochem facility
• Contribute ideas and support to global Minerals structures within the Group
• Responsible for setting annual budget targets for revenue and profit for the Geochem department, in collaboration with Regional SGS Geochem Manager.
• Must have local technical product knowledge
• Develop budgets for specific local projects and new services
• Responsible for appropriate service level as per agreement with clients.

• Cease the use of any equipment that may be deemed to constitute a safety hazard or enter hazardous environments without the necessary knowledge and protection and report the situation to higher authority to take action.
• Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

• BSc or National Diploma in Chemistry or equivalent
• Business qualification an advantage

• Minimum of 7 years' experience in a commercial laboratory environment

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

SGS