Field Service Technician

ICTEngage

  • Cape Town, Western Cape
  • R20,000 per month
  • Permanent
  • Full-time
  • 3 days ago
The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.Responsibilities:
  • Act as primary interface to all clients to resolve problems reported
  • Respond to tickets on the system in a timely manner
  • Provide troubleshooting and technical support via remote or onsite support
  • Setup and install 3CX software prior to installations
  • Install mobile application for 3CX system
  • Support and maintenance of 3CX system after installation
  • Setup and configuration of PBX phones prior to installation
  • Support and maintenance of PBX phones after installation
  • Troubleshoot VOIP issues
  • Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
  • Install and configure routing on ADSL and fibre lines
  • Setup VPN”s and port forward on routers
  • Make changes to routers as per clients requirements
  • Do preventative maintenance on routers – updates and scheduling reboots
  • Log onto routers to check the current configurations thereof to make sure everything is up to standard
  • ?Setup and install 3CX software on the phones and server
Requirements
  • A+ and N+ certification
  • Experience networking and PBX systems
  • Knowledge in structured cabling
  • Good communication skills
  • Problem solving skills
  • Be dependable
  • Have good time management skills
  • Demonstrate professional attributes

ICTEngage